Contact Us

  • The Face Mask Store
  • 01749 938 160
  • Anglo Trading Estate, Shepton Mallet BA4 5BY // Registered Company - 12448451 VAT Number - 351617117 // The Face Mask Store is an established trading name of A Lucre Musket Ltd

About us

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Shipping & Returns

WITHIN THE UK

Orders over £50 receive Fast & Free UK Shipping, you will receive your item within 2 - 3 working days (excluding weekends)

Orders over £10 receive Free Shipping, you will receive your item within 3 - 5 working days (excluding weekends).

Orders under £10 will be charged a standard shipping fee of £4.20 (inc VAT), you will receive your item within 3 - 5 working days (excluding weekends). 

All orders are shipped from our UK warehouse in Somerset, via Royal Mail or DPD.

      WITHIN THE EU 

Orders are sent with DHL Netherlands.

All custom fees and taxes are pre-paid at checkout, so you won't receive any unexpected charges on delivery.

OUTSIDE OF EU

Items are sent outside of the UK via UPS, a fully tracked service

International Shipping -  Items are usually delivered to EU and USA locations within 5 working days. Other locations delivery times may vary. Shipping cost is calculated at checkout. 

PLEASE NOTE: The buyer is responsible for paying import VAT and duties in their country (where applicable) on all international ordersAn in country contact number MUST be entered at check-out for import purposes. 

 

RETURNS POLICY

You may return new, unopened items within 30 days of delivery for a full refund. You will be responsible for covering shipping costs.However if the return is a result of our error (you received an incorrect or defective item, etc.) we will send you a pre-paid postage label.

You should expect to receive your refund within 3-5 business days of your package being received by us, however, for the majority of cases we expect the refund process to take less time.

If you need to return an item, please Contact Us via email at info@thefacemaskstore.co.uk with your order number and details about the product you would like to return. We will respond quickly with instructions for how and where to return your unwanted items.

 

PLEASE RETURN ITEMS TO OUR COMPANY TRADING ADDRESS: 

A Lucre Musket / TA The Face Mask Store

Unit A 1-4, Anglo Trading Estate 

Shepton Mallet 

Somerset 

BA4 5BY