Shipping & Returns

Shipping & Returns

Within the UK - Shipped via Royal Mail

All orders over £50 receive Fast & Free UK Shipping (Tracked), you will receive your item within 48 hours (Weekends Excluded).

All orders under £50 receive Free Shipping (Tracked)you will receive your item within 3 - 5 business days.

All orders are shipped from our UK warehouse in Somerset.

Outside of UK - Shipped via Royal Mail Tracked and Signed

Items are sent outside of the UK via a fully tracked and signed service, items usually reach the desintation as follows:

Delivery to European Union addresses within 4-7 days, however please allow up to 10 days before contacting us.

Delivery to USA addresses within 4-7 days, however please allow up to 10 days before contacting us.

Returns Policy

You may return new, unopened items within 30 days of delivery for a full refund. You will be responsible for covering shipping costs.However if the return is a result of our error (you received an incorrect or defective item, etc.) we will send you a pre-paid postage label.

You should expect to receive your refund within 3-5 business days of your package being received by us, however, for the majority of cases we expect the refund process to take less time.

If you need to return an item, please Contact Us via email at info@thefacemaskstore.co.uk with your order number and details about the product you would like to return. We will respond quickly with instructions for how and where to return your unwanted items.

 

PLEASE DO NOT RETURN ITEMS TO OUR COMPANIES REGISTERED ADDRESS