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Shipping & Returns

Shipping & Returns

*Due to the postal office having shorter opening hours our delivery lead times have had to be temporarily increased

Within the UK - Shipped via Royal Mail

Orders over £50 receive Fast & Free UK Tracked Shipping, you will receive your item within 2 - 3 working days (excluding weekends)

Orders over £10 receive Free Tracked Shipping, you will receive your item within 3 - 5 working days.

Orders under £10 will be charged a standard shipping fee of £3.50 

 

All orders are shipped from our UK warehouse in Somerset.

 

Outside of UK - Shipped via Royal Mail Tracked and Signed

Items are sent outside of the UK via a fully tracked and signed service, items usually reach the desintation as follows:

Delivery to European Union addresses within 4-7 days, however please allow up to 10 days before contacting us.

Delivery to USA addresses within 4-7 days, however please allow up to 10 days before contacting us.

 

Please note that these lead times do not include day of purchase.

 

Returns Policy

You may return new, unopened items within 30 days of delivery for a full refund. You will be responsible for covering shipping costs.However if the return is a result of our error (you received an incorrect or defective item, etc.) we will send you a pre-paid postage label.

You should expect to receive your refund within 3-5 business days of your package being received by us, however, for the majority of cases we expect the refund process to take less time.

If you need to return an item, please Contact Us via email at info@thefacemaskstore.co.uk with your order number and details about the product you would like to return. We will respond quickly with instructions for how and where to return your unwanted items.

 

PLEASE DO NOT RETURN ITEMS TO OUR COMPANIES REGISTERED ADDRESS