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Shipping & Returns

Shipping & Returns

Within the UK - Shipped via Royal Mail

Orders over £50 receive Fast & Free UK Shipping, you will receive your item within 2 - 3 working days (excluding weekends)

Orders over £10 receive Free Shipping, you will receive your item within 3 - 5 working days.

Orders under £10 will be charged a standard shipping fee of £4.20 (inc VAT)

 

All orders are shipped from our UK warehouse in Somerset.

 

Outside of UK - Shipped via Royal Mail Tracked and Signed

Items are sent outside of the UK via a fully tracked and signed service.

International Shipping - UPS shipping option is our chosen partner for all international deliveries, items are usually delivered to EU and USA locations within 5 working days. Other locations delivery times may vary. Shipping cost is calculated at checkout. 

 

PLEASE NOTE: The buyer is responsible for paying import VAT and duties in their country (where applicable) on all international orders.An in country contact number MUST be entered at check-out for import purposes. 

 

These lead times do not include day of purchase.

 

Returns Policy

You may return new, unopened items within 30 days of delivery for a full refund. You will be responsible for covering shipping costs.However if the return is a result of our error (you received an incorrect or defective item, etc.) we will send you a pre-paid postage label.

You should expect to receive your refund within 3-5 business days of your package being received by us, however, for the majority of cases we expect the refund process to take less time.

If you need to return an item, please Contact Us via email at info@thefacemaskstore.co.uk with your order number and details about the product you would like to return. We will respond quickly with instructions for how and where to return your unwanted items.

 

PLEASE RETURN ITEMS TO OUR COMPANY TRDING ADDRESS: 

A Lucre Musket / TA The Face Mask Store

Unit A 1-4, Anglo Trading Estate, 

Shepton Mallet, 

Somerset, 

BA4 5BY