Shipping & Returns
Christmas 2025
Cut Off Time for Christmas Orders:
Royal Mail Free Shipping 3-5 Working Days: Please place your order before 16th December 2024 to guarantee your order reaches you by Christmas.
Royal Mail 2-3 Working Days: Please place your order before 18th December 2024 to guarantee your order reaches you by Christmas.
Royal Mail Special Delivery – Next Working Day: Please place your order before 19th December 2024 to guarantee your order reaches you by Christmas.
DPD – Next Working Day: Please place your order before 19th December 2024 to guarantee your order reaches you by Christmas.
Orders placed after 20th December:
All orders placed after midday on 20th December 2024 will be sent out on Friday 3rd January 2025. This also applies to Next-Day Orders.
Opening Times for Christmas
We will be closed from 5pm on 20th December 2024 and re-open 9am Friday 3rd January 2025
Shipping
UK SHIPPING
Orders under £10
All orders under 2kg are sent with Royal Mail, unless you specify upgrade your shipping.
You will receive your item within 3-5 working days, excluding weekends and bank holidays.
Orders over £10
Orders over £10 receive Free Shipping and will be sent with Royal Mail.
You will receive your item within 3 – 5 working days, excluding weekends and bank holidays.
What carriers do you use?
We use Royal Mail and DPD
Can I upgrade my shipping?
Yes, you can upgrade to the below options at checkout:
Royal Mail 2-3 Working Days – £6.50 (inc VAT)
Royal Mail Next Working Day – £9.00 (inc VAT)
Our cut off for Next Working Day is 12pm Monday-Thursday. Order placed on a Friday before 12pm will arrive Monday.
We send larger bulk orders with DPD.
WITHIN EU
Which carrier do you use?
Orders are sent with DHL Netherlands.
How much does shipping cost?
For the selected EU countries we ship to the charge is £16.00.
What in country charges/fees are there?
None – all custom fees and taxes are pre-paid at checkout, so you won’t receive any unexpected charges on delivery.
How long will it take to reach me?
Your order will be recieved within 6-8 working days
Can I track my order?
Yes all orders can be fully tracked using DHL tracking software.
OUTSIDE OF EU
Which carrier do you use?
Orders are sent with UPS.
We do not use other carriers, due to a high loss ratio.
How much does shipping cost?
The cost varies country to country, please check the cost when it is automatically calculated at checkout
What in country charges/fees are there?
The buyer is responsible for paying import VAT and duties in their country (where applicable) on all international orders.
How long will it take to reach me?
This depends on the service you have selected and your location:
Below examples are estimates not guarantees:
UPS
- 5-7 working days
Royal Mail International Tracked
- Europe delivery aim: 3-5 working days
- Worldwide delivery aim: 5-7 working days
Royal Mail International Economy
- Western Europe in up to 2 weeks
- Eastern Europe in up to 5 weeks
- North America in up to 6 weeks
- South America, Africa and Asia in up to 8 weeks
- Australia in up to 12 weeks
Can I track my order?
This depends on the service you have selected.
Royal Mail
Certain Royal Mail services can be tracked (e.g Royal Mail International Tracked). Others offer no tracking (Royal Mail International Economy).
UPS
All orders can be fully tracked using UPS online tracking software.
What must I enter at checkout
An in country contact number MUST be entered at check-out for import purposes.
Returns
How long do I have to return an item?
You may return unopened items within 30 days of delivery for a full refund, please refer to full details here
Who is responsible for returns postage costs?
You will be responsible for covering shipping costs.
However if the return is a result of our error (you received an incorrect or defective item, etc.) we will send you a pre-paid postage label.
How long will a refund take to be processed?
You should expect to receive your refund within 3-5 business days of your package being received by us, however, for the majority of cases we expect the refund process to take less time.
How do I arrange a return?
If you need to return an item, please Contact Us via email at [email protected] with your order number and details about the product you would like to return.
We will respond quickly with instructions for how and where to return your unwanted items.
Full Returns Policy
You may return new, unopened items within 30 days of delivery for a full refund. You will be responsible for covering shipping costs.
However if the return is a result of our error (you received an incorrect or defective item, etc.) we will send you a pre-paid postage label.
You should expect to receive your refund within 3-5 business days of your package being received by us, however, for the majority of cases we expect the refund process to take less time.
If you need to return an item, please Contact Us via email at [email protected] with your order number and details about the product you would like to return. We will respond quickly with instructions for how and where to return your unwanted items.
