These masks are designed as disposable respirators for limited use. They should be replaced if they become soiled, damaged, or if breathing becomes difficult. Reusing disposable respirators is generally not recommended as it can compromise fit and filtration effectiveness.

Ensure the mask fully covers your nose and mouth with no gaps. Place the head straps correctly (one upper, one lower). Press the adjustable nose clip firmly to conform to the shape of your nose bridge. Perform a user seal check: inhale and exhale sharply – the mask should slightly collapse inwards on inhalation and expand on exhalation without air leaking around the edges.

While the masks offers high particle filtration (≥95%), they are not typically as medical devices (e.g., like surgical masks certified to EN 14683 which focus on splash resistance). They primarily protect the *wearer* from inhaling particles. For specific medical or healthcare settings, consult relevant guidelines to ensure the appropriate type of certified PPE is used.

All orders under 2kg are sent with Royal Mail, unless you specify upgrade your shipping.

Shipping for these orders is Royal Mail 3–5 Working Days – £4.20 (inc VAT).

You will receive your item within 3-5 working days, excluding weekends and bank holidays.

Orders over £50 receive Free Shipping and will be sent with Royal Mail.

You will receive your item within 3 – 5 working days, excluding weekends and bank holidays.

We use Royal Mail and DPD

Yes, you can upgrade to the below options at checkout:

Royal Mail 2-3 Working Days – £6.50 (inc VAT)

Royal Mail Next Working Day – £9.00 (inc VAT)

Our cut off for Next Working Day is 12pm Monday-Thursday. Order placed on a Friday before 12pm will arrive Monday.

We send larger bulk orders with DPD.

Orders are sent with DHL Netherlands.

For the selected EU countries we ship to the charge is £16.00.

None – all custom fees and taxes are pre-paid at checkout, so you won’t receive any unexpected charges on delivery.

Your order will be recieved within 6-8 working days

Yes all orders can be fully tracked using DHL tracking software.

Orders are sent with UPS.

We do not use other carriers, due to a high loss ratio.

The cost varies country to country, please check the cost when it is automatically calculated at checkout

The buyer is responsible for paying import VAT and duties in their country (where applicable) on all international orders.

This depends on the service you have selected and your location:

Below examples are estimates not guarantees:

UPS

• 5-7 working days

Royal Mail International Tracked

• Europe delivery aim: 3-5 working days
• Worldwide delivery aim: 5-7 working days

Royal Mail International Economy

• Western Europe in up to 2 weeks
• Eastern Europe in up to 5 weeks
• North America in up to 6 weeks
• South America, Africa and Asia in up to 8 weeks
• Australia in up to 12 weeks

This depends on the service you have selected.

Royal Mail

Certain Royal Mail services can be tracked (e.g Royal Mail International Tracked). Others offer no tracking (Royal Mail International Economy).

UPS

All orders can be fully tracked using UPS online tracking software.

An in country contact number MUST be entered at check-out for import purposes.

You may return unopened items within 30 days of delivery for a full refund, please refer to full details here

You will be responsible for covering shipping costs.

However if the return is a result of our error (you received an incorrect or defective item, etc.) we will send you a pre-paid postage label.

You should expect to receive your refund within 3-5 business days of your package being received by us, however, for the majority of cases we expect the refund process to take less time.

If you need to return an item, please Contact Us via email at [email protected] with your order number and details about the product you would like to return.

We will respond quickly with instructions for how and where to return your unwanted items.

You may return new, unopened items within 30 days of delivery for a full refund. You will be responsible for covering shipping costs.

However if the return is a result of our error (you received an incorrect or defective item, etc.) we will send you a pre-paid postage label.

You should expect to receive your refund within 3-5 business days of your package being received by us, however, for the majority of cases we expect the refund process to take less time.

If you need to return an item, please Contact Us via email at [email protected] with your order number and details about the product you would like to return. We will respond quickly with instructions for how and where to return your unwanted items.